Understanding Terms and Conditions in German: AGBs verstehen
When making a purchase or signing up for a service, it’s important to understand the terms and conditions (AGBs in German). AGBs stands for “Allgemeine Geschäftsbedingungen” in German, which translates to “General Terms and Conditions” in English. These are the standard terms and conditions that apply to a business transaction or contract. They typically outline the rights and obligations of both the buyer and the seller. In this article, we’ll go over some common examples of how to use this phrase in everyday situations.
Online shopping
When shopping online, you’ll usually be asked to agree to the terms and conditions before placing an order. Before clicking “I agree”, it’s important to understand the terms and conditions to make sure you know your rights and responsibilities. To do this, you can take the time to read through the terms and conditions and ask any questions if anything is unclear.
Signing up for a service
When signing up for a service, such as a subscription or membership, you’ll also need to agree to the terms and conditions. Before accepting, you should understand the terms and conditions to make sure you know what you’re agreeing to. You can read through the terms and conditions and ask any questions if anything is unclear.
In a contract
When signing a contract, it’s important to understand the terms and conditions to make sure you know the obligations and responsibilities of both parties. You can review the contract and ask the other party to clarify any information that is unclear.
Over the phone
If you need to understand the terms and conditions over the phone, you can start the conversation by saying: “Guten Tag, ich möchte gerne die AGBs verstehen.” This translates to “Hello, I would like to understand the terms and conditions.” The customer service representative will then assist you with the information.
Example Dialogue: Understanding Terms and Conditions – AGBs verstehen
A customer is speaking with a customer service representative about a service they are interested in signing up for, but first wants to understand the terms and conditions.
Customer: Guten Tag, ich möchte gerne die AGBs verstehen, bevor ich mich für den Service anmelde.
Customer Service Representative: Natürlich, kein Problem. Welche Fragen haben Sie zu den AGBs?
Customer: Wie lange ist die Kündigungsfrist und was passiert, wenn ich den Service kündige?
Customer Service Representative: Die Kündigungsfrist beträgt einen Monat und Sie können den Service jederzeit mit einer Frist von einem Monat kündigen.
Customer: Was ist, wenn ich den Service nicht mehr benötige?
Customer Service Representative: Wenn Sie den Service nicht mehr benötigen, können Sie ihn jederzeit mit einer Frist von einem Monat kündigen.
Customer: Vielen Dank, das hört sich gut an. Ich werde mich jetzt anmelden.
Translation:
Customer: Hello, I would like to understand the terms and conditions before I sign up for the service.
Customer Service Representative: Of course, no problem. What questions do you have about the terms and conditions?
Customer: What is the cancellation policy and what happens if I cancel the service?
Customer Service Representative: The cancellation policy is one month and you can cancel the service at any time with a notice of one month.
Customer: What if I no longer need the service?
Customer Service Representative: If you no longer need the service, you can cancel it at any time with a notice of one month.
Customer: Thank you, that sounds good. I’ll sign up now.
In conclusion, understanding the terms and conditions is an important step in making a purchase or signing up for a service in German-speaking countries. Whether you’re shopping online, signing up for a service, signing a contract, or speaking with customer service, the phrase “AGBs verstehen” can be used to make sure you know your rights and responsibilities.